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Terms and Conditions
Orders
Orders are shipped next working day, wherever possible, providing they are in stock. If the item is out of stock, we will contact you and advise you of possible delivery date, or alternative product.
Delivery/Postage & Packing
Delivery charges are based on the products weight, which we believe is the fairest way to charge. You can specify at the checkout which type of Postage you prefer. If you choose First Class, your parcel will only be insured up to a value of £36.
Privacy Policy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service.
As a customer, we will only ever use your email address to send you an infrequent (twice yearly, and thats if your lucky, we dont seem to get the time to do one....) artist trading post bulletin, which you have the right to unsubscribe from at any time. We will NEVER sell your details or use them for any other purpose.
The type of information we will collect about you includes:
your name
address
phone number
email address
credit/debit card details
If you pay via paypal the only information we get is your order details and your name and postal address, and any information you put in the extra information section, we DO NOT get your credit card information or phone number.
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should contact us
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