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Terms and Conditions
TERMS & CONDITIONS
1. About us:
The use of Rugby Moves Ltd website means that you agree to our company’s full terms and conditions. If you do not agree with the full terms and conditions of this website then you are unauthorised to use any aspect or area of this website.
The content of this website is owned by Rugby Moves Ltd. This is protected by copyright and intellectual property rights law. You may not copy, reproduce, modify, distribute, display, post or transmit any part of this site without our written permission.
We are authorised agents for all the brands shown on this website.
You can find us at:
Rugby Moves Ltd
1268 Wimborne Road
Northbourne
Bournemouth
BH10 7AQ
Tel 01202 58 10 80
2. Acceptance of your order:
We must receive payment of the price and delivery charge of the products before we accept your order. We reserve the right to restrict the number of products you may order and to refuse any order. If you have provided us with your email address you will receive an email confirming that we have received your order. This email is sent automatically and does not mean that we have accepted your order. We will notify acceptance of your order by sending an email to you stating that your order has been accepted and despatched.
Otherwise our acceptance of your order takes place on delivery of the products.
Only when we have accepted your order is a binding contract created between us.
3. Description of products and sizing:
Any measurements and specification where detailed are approximate only and subject to change.
Patterns and colour shades may vary on some of our products.
4. Customer obligations:
By placing your order you confirm that you agree to use your correct name, address and date of birth and to supply any other details reasonably requested.
5. Prices:
Our prices are set out on our website in pounds sterling and are inclusive of United Kingdom rated VAT where applicable. Prices remain in force until we publish new prices on our website. Delivery charges apply and are displayed during the order process. We reserve the right to change our prices.
6. Availability:
All orders are subject to availability of products. If products you order are not available we will notify you (where possible). No payment will be taken unless goods are in stock.
7. Delivery:
We aim to get your order delivered within 10 working days of receipt of payment to addresses within the United Kingdom. All products require a signature when delivered. If products are returned to us as undeliverable we shall attempt to contact you to arrange redelivery. This will incur an additional postage charge. If we are unable to contact you we will refund the price of the products only. The original postage charge cannot be refunded due to administrative costs.
Once the products are delivered they will become your risk and we will not be liable for any subsequent damage, loss or destruction to them. Please note that missing parcels cannot have a claim started until 15 working days after date of despatch.
8. Warranties:
We will only accept warranty returns for items which have a manufacturing defect. Where applicable make sure you follow manufacturers washing and drying instructions. Items which have been broken or torn by misuse or neglect are not refundable.
9. Returns policy:
You may return an item which has a manufacturing defect. If you have ordered an incorrect sized item we will consider this for return providing we are contacted in writing. This must be within 5 days of receipt of product and only items which are returned ‘as sold’: in resellable condition, unworn, in original packaging with all swing tickets attached and in perfect condition will be considered.
For any item to be considered for return you must follow the procedure below:
Inform us in writing before returning any product for authorisation of the return
a) Quote the original invoice number or proof of purchase, your name and address and reason for return
b) Package goods so that they arrive with us in pristine condition
c) Please ensure any items returned are sent by Royal Mail Special Delivery. This service ensures that you are insured for loss should the item not reach us.
d) Any items returned with a manufacturing defect must be clean and free from dirt and mud; we will not process any returned we deem to be too dirty.
e) Only the purchase cost of an item proven to have a manufacturing defect will be credited (there is no reimbursement for personalised goods)
f) Any returned item should be sent to the following address:
Rugby Moves, 1268 Wimborne Road, Northbourne, Bournemouth, BH10 7AQ
Please note items marked with an asterisk (*) cannot be returned for reasons of hygiene and public health.
Personalised items may not be returned.
We regret that no postage or carriage can be refunded for returned items.
Any items for exchange will be subject to a delivery charge.
10. Corporate clients:
Corporate clients may request samples from our product range. Samples are charged for, plus carriage and are non-returnable.
11. Product liability:
No liability will be accepted for products where they have been embellished by a third party.
12. Statutory rights:
Nothing in this Returns Policy affect any statutory rights you may have as a consumer.
13. Validity:
If any of these Terms and Conditions are unenforceable it shall not affect the enforceability of the rest of these Terms and Conditions.
14. No Variation or Representation:
Nothing said by our Sales Personnel shall amount to a variation of these Terms and Conditions or a representation about the nature or quality of our products.
15. Third party rights:
We may transfer our right under the contract, but otherwise nothing in these Terms and Conditions shall give any person who is not a party to the contract any benefit or any right to enforce any of the terms of the contract.
15. Governing Law and Jurisdiction:
Your order and the formation of the contract shall be governed by and interpreted in accordance with English law.
The English Courts shall have jurisdiction to hear disputes between us.
PRIVACY POLICY
Your security and privacy are of paramount concern to us. We guarantee never to divulge, sell or pass on your personal details to a third party without your prior consent. We use the information you provide about yourself when placing an order to complete the purchase of that order. We use return email addresses to answer the email we receive. Such addresses are not used for any other purposes and are not shared with any outside parties.
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