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Terms and Conditions
We aim to keep all items in stock all the time , however with such a large combination of colours and sizes, there may be occasions when particular items are temporarily out of stock. In the unlikley event of this happening we will contact you to discuss the options with you.
Our aim is total customer satisfaction. if you are not completely happy with your purchase simply return it to us. We are happy to refund or exchange any purchase, subject to it being returned unworn in its original condition and packaging, and with all labels still attached.
Postage
Postage and packing is charged at a fixed price of £3.00 for orders below £60 and free for all orders over £60.
We would normally dispatch products the same day if ordered before 12.00am.
All orders are sent first class post except heavy orders which are sent by carrier next day delivery.
Returns
For your extra peace of mind all purchases are covered by our 14 day exchange or money back guarantee (excluding any carriage charges incurred). If you change your mind for whatever reason, return the unused item(s) in their original packaging to ‘Thomas Moore Ltd, 102-104 Fore street, Exeter, EX4 3JB’ accompanied with the receipt / invoice and a covering letter with your name, address and reason for returning the goods and we will be pleased to offer you an exchange or refund - no hassles, for your total peace of mind. Please e-mail to advise us of your intentions before returning goods to us.
The buyer is responsible for all shipping costs related to the return of the goods.
Sales Agreement
All products, services and prices shown in our online shop do not constitute legally binding offers. Once you enter all of the personal contact information and click the "order now" button on the order confirmation page, the order will be considered legally binding. You will receive order confirmation immediately after the order process hs been completed. The sales agreement is valid as soon as the delivery confirmation has been sent. If you do not receive order confirmation or the delivery within two (2) weeks, you are legally no longer bound to your purchase.
Partial Deliveries
We have the right to make partial deliveries, as long as they do not cause unreasonable hardship for the customer. When partial shipments are made, additional shipping costs will apply only when prior agreement has been reached.
Retention of Title
The goods delivered remain our property until full payment has been received.
Cancellation Rights
You may withdraw from the sale within two (2) weeks without any justification, as long as you send your cancellation in writing (letter, fax, e-mail) or if you return the goods to us. If you are a professional buyer or freelancer the current statutory provisions for the return of goods shall apply. The time frame for the return of goods begins once you have received the goods. Your cancellation request will be considered to have been submitted on time if your written notification or the goods are sent back within the timeframe mentioned above. Please send your goods to:
Thomas Moore Toymaster
102-104 Fore Street
Exeter
Devon
EX4 3JB
Privacy Policy
Thomas Moore Toymaster do not disclose buyer’s information to third parties.
Information will be used to process the buyer’s order and fulfil the delivery function. In the future, the information may be used for special promotions in which instance; the buyer will have a facility to un-subscribe from the mail-list.
Please note our current company Terms and Conditions, as well as any other relevant customer information.
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Postage & Packing |
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Postage and packing is only £3.00 on orders up to £60 and free delivery on orders over £60.
Please contact us for price of delivery outside of the UK.
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Special Offers |
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Please contact us if you can't find what you are looking for as only part of our range is featured online.
Tel: 01392 255711
info@thomasmooretoymaster.co.uk
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We are here to help
Please contact us if you need any assistance.
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